Aloha Tracey and Tim, It's been about a month since we closed the sale of our Hawaii Kai condo, and we wanted you to know how much you have both meant for the successful sale, and for our feeling very very good about the results. You are true professionals. We have been real estate investors long enough to know that you are a rare and precious center of excellence. While we have been formally acquainted for only a short time, we have known you much much much longer through your newsletters. When we first purchased the unit, we somehow joined your mailing list, and we've been avid readers ever since. At first we asked Tim and his team to manage the property. What an excellent job you did! Long festering problems were quickly dispatched. You have a team of true professionals who helped get our GET straight, provided clear and understandable statements on a clockwork basis, resolved festering maintenance matters and otherwise gave us great confidence that we and our tenants were in superb hands. Just as important we finally - after many years - started to see regular monthly cash flow from the property. While such performance may seem like "table stakes", after several decades as property owners, we know that it is not always the case. We have had a long-term interest in slowly selling our real estate investments. In the case of the Hawaii Kai property, the opportunity to sell came sooner than we would have expected. But when that time came, Tracey did a great job of helping us understand the economics of the transaction and helped us see that the right time to sell had arrived. Tracey and her team did a great job of getting the property ready for sale and marketing it. Very importantly, Tracey was relentlessly positive, relentlessly communicative and relentlessly supportive - and also relentlessly realistic. We navigated the sale process well in large part due to her wise counsel and support. Tracey is not alone - you have built a great team of people both inside and outside Stott Real Estate who ensured that every aspect of the process, including the closing, went smoothly. We were especially impressed with how attentive the team has been even after the sale closed. You are true professionals. Gems. We do hope we can do business again. Until then .... Mahalo! Jim and Ann
Jim & Ann Lugannani
I am the Executive Director for a family estate consisting of my sister and eight cousins. My sister is the Executive Administrator. (Translated, that means I am the big thinker, and my sister does all the work. This is reasonable since I am seven years older and she had pestered me for much of our early life) The objective of the family estate was to generate income by renting the five units on the property. When my sister and I took over responsibility for running the estate, I was already uncomfortable with the property manager a cousin had originally chosen. I live in Virginia and my sister lives in Chicago. We were going to be remote landlords. My sister found the website of a firm in Kailua called Stott Property Management. She liked the website and I noted from testimonials that they did business with military owners that had been rotated to other assignments. Perfect, this firm was comfortable with working with remote landlords like us. Equally important, founder and his son-in-law (Tim) were from the nuclear navy. I am from the nuclear Army so I knew we both would be detail oriented. (In both the Navy and Army nuclear business, failure is not an option. A mistake is catastrophic, so Navy and Army nuclear officers do not make any? Make a mistake and you become a civilian.) My sister and I reached out to Stott Property Management on our next visit to the islands and were comfortable with the company leadership and culture. My sister and I hired Stott Property Management. There was a learning curve, but very soon everything was running smoothly. They were used to executing mission orders and contacting us only when necessary. Overtime, my mother and her siblings continued to age and were passing on. My sister and I realized that our cousins had to decide whether to keep the property or sell it. The consensus was to sell. The good thing was that we were already comfortable with the company. They had a real estate side and I asked to have a meeting with that side of the company (Tracey). I think we were immediately comfortable with Tracey. My sister and I communicated with Tracey what our objective was and how I would operate. She gave us excellent advice on how to set up the powers of attorney so that I was the only person who could represent my sister and cousins. (This is one of the principles of war… Unity of Command. There was no confusion of who was in charge (and responsible) There were several barriers to success, and we systematically removed them so that when the last sibling passed, we could sell. Together, we spent hours working out the details to facilitate the eventual sale. Tracey was proactive in much of the work, and she was not yet under contract. Eventually that time came, and Tracey put the property on market. I thought the process we had put in place worked well. There were several false starts, but eventually we successfully completed the sale. Why did our association with Stott Property Management and later Stott Real Estate work so well?
1. Mutual trust and respect. Basically, my sister and I trusted Tim and Tracey. In retrospect, Tracey had to trust us to do all the work she did while not yet under contract. Part of it was that Tim and I had military nuclear experience. I knew the quality of officer it took to be accepted into Admiral Rickover’s Navy.
2. Tim and Tracey are professionals. We had every confidence that they would execute my instructions to the letter. They would let me know if we needed to alter our instructions if there was a better way to meet my objectives. They both had decades of experience and particularly on the islands which have a special culture of its own.
3. Subject matter expertise. Tim and Tracey have been doing property management and real estate for decades. The know the ins and outs of the local laws and policies. It was so much easier for them to know the political winds than my sister and I from the mainland.
4. Tim and Tracey both have superior interpersonal skills. Tim has a military bearing and as another military person, that worked well for me. With Tracey, her skills matched her responsibilities. She was outgoing and forward-looking. She was always discussing potential courses of action and the advantages and disadvantages of each of them. She was ever optimistic and upbeat.
5. Ethics. I was always assured that Tim; Tracey and we had the same ethics. It is a matter of trusting each other. In one particular case, Tracey and I had the same concern with the ethics of a potential buyer. We agreed to discontinue our negotiation with that person.
6. Poise under fire. There’re numerous times when some action on the property management side or the real estate side had to be accomplished in a short period of time. Both Tim and Tracey exhibited poised restraint while my sister and I coordinated my cousins’ actions.
7. Both Tim and Tracey were responsive. Just as my sister and I had to be responsive to the demands of property management or real estate transactions, Tim and Tracey had to be responsive to us. This mutual responsiveness made our lives much easier.
We’ve been with the Stott team for 14 years. They helped us buy our condo, manage it for 11 years, and then sell it for us in 2021 for a fabulous price! They provided us peace of mind as out-of-state owners and made the daunting task of selling our property while stationed overseas a smooth and easy process. The Stott team has always been responsive, thorough and professional with their communication and served as an excellent one-stop source for all of our Oahu real estate needs.
Sara and Jared Voneida
The BEST team ever1 They have been managing property for almost 7 years now with superb customer service.
They work until the rental is accomplished and keep owners informed throughout the process. Very thorough and professional.
Stott Property Management Team has always provide excellent service in the management of our property. In addition the entire Stott Team are professionaland always respond promptly.
Thank you for your fine service and caring about your clients.
Stott has been my property manager for the least tweenty years. Their performance has beenabsolutely superlative by any mesure.This applies to both upper level management and the many staff who have always been outstanding for their courtesy and help.
I would strongly recommend Stott PM. After years of working with them, I have found very proffessional, very accommodating, and. very straightforward in their dealings with their clients. They are also very receptive to suggestionsput forward to them that could improve their operations and efficiency. A five star rating is well deserved.
Jean- Michel Gabet.
I am extremely happy with Karen and all the staff at Stott Property Management. They are very on top of things and always get back to me in record time. I will recommend them to anyone looking for property managers and will use them for any present and future property management needs I have!
Stott has taken on many of the financial deadlines involved in owing an out-of-state property. Also their money management reporting is excellent for my tax accountant. It helps knowing all the staff serving my needs, too.
I live on the mainland, I have not had to worry about my property. Stott does an excellent job taking care of my house and renters. The managers are fast at keep me informed. I love Tim's check-up phone calls. Mahalo to Stott's team!
Stott has been our property manager for many years. They have always provided outstanding service. We are very grateful to Stott for all they have done to assist us!
Good communication, promt responses to cencerns of client. No problems with rental unit so far. I would recommend Stott's management services to anyone.
Stott Property Management has been a breath of fresh air when it comes to reanting our Townhose. There staff go above and beyond in making sure every detail of property management is taken care of.
This firm has managed the rental of two high rise condos for over nine years. We are very satisfied with their service wihich has always been efficient and profesional.
Wayne C. Colton
Stott comminicates regulary with updated information. Very responsive to questions and concerns.
We have used Stott Property Management for many years and have nothing but good things to say about this caompany.As out of area owners they take all the worry of not being close to our property away. Over the years they have been very responsive to our needs and have taken great care of our propeerty.
We are very thankful to Tim Kelley and the staff at Stott taking care of our property and rental in Kaneohe. They are on the bal for repairs and other problems. Thank you Stott!
30 Years of Super Service!
We regretfully left our Kailua home for 20 years for a work assigment in Nevada in 2001. Our house was turned over to a property manager recommended by a friend, and things went ok for several years. However, when issues related of the lack of upkeep pf the property came to light, we decided a change was needed. Stott Real Estate was faliliar name, and before we even hired them they recommended contractors to assist us with repairs. Since then, Stott has been all we could hoped for in a property manager. They do periodic inspections, provide feedback on maintenance options, and keep us advised on the ups and downs of market conditions. Tim calls us just to check in in any questions or concerns. Bravo!
P.S. We also enjoy the Stott monthly newsletter, which provides the cirrent market statics plus advice for owners, AND the "Mixed plate of talk story" on any number of happenings in Hawaii.
Stott manage one of my condos and I found them very professional, very organized and I really had to do absolutely nothing!... I would highly recommend them for any real estate needs on the island of Oahu. Stott has helped me buy my personal residence, buy investment property, sell investment property, and manage investment property.
wE HAVE BEEN WITH THE stott team for over 4 years my wife and I own several properties in tye Honolulu area. We're absolutely delighted with the quality of services. We choice the Stott team because of our perception of their integrity, and that has been proven to be the casa, we are very satisfied.
I like Stott Property Management because they are reliable and there is always someone I can get a hold of. I had a dental practice and had employees for 30 years. I like that Stott Property Management has not changed locations adn has had the same employees for years and years. When I walk in they know me and know my properties. My previous manager kept changing locations to small offices in odd spots and there were never the same people there. I also think Stott is reliable and their monthly statements are exactly what I need.